Send your enquiry through the form
The quickest way to reach us is through the enquiry form on this page. Tell us what machine you have, the make if you know it, the fault or service needed, and whether you need help at your site or prefer workshop drop-off. If the machine is for home use, a school, tailor shop or factory, mention that too so we can guide you properly.
- Machine type: household, industrial, embroidery or fusing press
- What is happening: thread breakage, timing issue, motor fault, needle damage, poor pressing or setup
- Your area: Johannesburg CBD, Fordsburg, Mayfair, Soweto, Germiston, Pretoria, Alberton or Randburg
What happens after you submit
Once your enquiry comes through, our team reviews the details and assigns it to the right person, whether that is sales, workshop, parts or field service. We try to respond as quickly as possible during business hours, and urgent repair calls are prioritised where same-day attendance is practical. For busy periods and month-end work, please allow a little extra time.
If you include clear photos of the machine, the model plate and the area around the fault it helps us prepare spares and tools before we arrive. That saves time on site and reduces return visits.
Areas we serve across Gauteng
Our Johannesburg CBD base supports clients across central and greater Gauteng, with regular service in nearby business and residential areas. We work with factories, clothing makers, alteration rooms, schools and home sewers in busy trading areas as well as outlying suburbs.
- Johannesburg CBD, Fordsburg and Mayfair
- Soweto, Germiston and Alberton
- Pretoria and Randburg
For sites with access rules, loading limits or security procedures, please note that in the form so we can plan the visit properly.
For installations, servicing and repairs
Use the form if you need machine installation, on site repairs, workshop repairs, routine servicing, motor conversions, timing adjustments, embroidery setup, fusing press service or pressing station service. We also handle parts sourcing, operator training and workroom planning for businesses setting up new lines or replacing older equipment.
If a machine is failing after load-shedding, has power surges, or struggles in a damp workshop near the coast or in a closed room, mention that as well. Those details often point to the real cause faster than a general fault report.
What to include for faster help
A clear enquiry helps us match your job to the right technician and avoid unnecessary delays. Please include as much of the following as you can.
- Your name and company or school name
- Machine type and quantity
- Address or nearest area
- Problem description and when it started
- Any spare parts or attachments you already have
If you are unsure of the exact machine model, that is fine. A photo and a short description is usually enough for us to start.
Meet the people behind the service
Our Johannesburg team includes Mandla Ndlovu, our MD, with support from Lerato Mokoena in sales, Yusuf Patel in the workshop, Naledi Khumalo for embroidery, Willem van Wyk on field service, Anele Dlamini in parts and stores, and Farah Ismail in customer support. That mix means your enquiry reaches someone who knows the machines and the workroom side too.
Whether you are asking about a single household machine or a full factory line, we aim to give practical guidance, clear next steps and workable turnaround times.