How to reach the support team
If you need advice on a machine, need a service booking, or want to check stock for spares and attachments, start with the enquiry form on our contact page. Give us the machine type, model if you have it, and what the fault looks like. That helps us respond with the right next step, whether you are in the CBD, Fordsburg, Mayfair, Soweto, Germiston, Pretoria, Alberton or Randburg.
Our Johannesburg CBD base supports factories, schools, tailors, alteration rooms and home sewers across Gauteng. We handle industrial and household sewing machines, computerised embroidery machines and fusing presses, plus threads and haberdashery for day to day work.
What to include in your enquiry
The more detail you send, the faster we can assist. If a machine is skipping stitches, making noise, or not taking thread properly, tell us when the problem started and whether it happened after a needle change, power cut, or moving the machine. For embroidery and pressing equipment, include the material type and the job you are trying to finish.
- Machine type and make, if available
- What the fault is doing in plain language
- Whether you need workshop repair or on site attendance
- Your area in Gauteng and when you are available
- Any parts, needles or attachments you already use
That note can save time and prevents a second visit for something that could have been sorted on the first call. It also helps us prepare the right tools and spares before we come through.
Choose the right kind of support
Different jobs need different handling. A machine that needs timing adjustment or a motor conversion may be best taken to the workshop, while a workroom with several units and production pressure may need an on site visit. If your press is losing heat, uneven in pressure, or not closing correctly, tell us whether it is used for garment work, labels, or school uniforms.
- Machine Installation for new or relocated equipment
- On Site Repairs for workrooms and busy production spaces
- Workshop Repairs for more detailed mechanical work
- Routine Servicing to keep machines running cleanly
- Embroidery Setup and Fusing Press Service for specialist equipment
For some jobs, we will ask you to bring the machine in. For others, we will arrange a field visit. The aim is always the same: get your equipment back into work with the least interruption.
Who you may speak to
Our team handles different parts of the support process so your request goes to the right person. Lerato Mokoena manages sales enquiries and helps match machines to the work you need to do. Yusuf Patel oversees workshop repairs and technical checks. Naledi Khumalo assists with embroidery setup and machine operation questions. Willem van Wyk handles field service work for sites across Gauteng. Anele Dlamini looks after parts, spares and store enquiries, while Farah Ismail coordinates customer support and follow up.
Mandla Ndlovu leads the business and keeps the service side focused on practical outcomes. If you are unsure where your issue fits, send one clear message and Farah will route it. You do not need to know the technical terms, only what the machine is doing and where you are located.
What happens after you submit a request
Once your enquiry comes through, we look at the machine type, the fault, and your location. We then advise whether the job needs a service booking, a repair estimate, parts sourcing, or an inspection on site. If you are running a school workshop, clothing line, or small home business, we try to fit in around your working hours where possible.
If a part is available, we will let you know the next step and whether collection or fitting is needed. If the machine needs more work than expected, we will explain the issue plainly before proceeding. No one wants surprises when a production line is waiting.
Practical support for Johannesburg and beyond
Johannesburg weather, load shedding and workshop dust can all affect machine performance. Machines that stand in hot rooms, near open doors, or in coastal air after a transfer from Durban often need a proper clean, oil check and tension reset before they run well again. If your equipment has been idle for a while, say so when you contact us, because a restart service may be more suitable than a quick adjustment.
We also help with workroom planning for new setups and expansions. If you are fitting out a room in Pretoria, Germiston or Alberton, we can advise on machine placement, pressing stations, operator flow and where to keep spares so work does not stop for small delays.
